| 3. The Windows software will not find my programmer. |
|
There can be a number of reasons for this, please look at
the led-light located close to the entry of the smartcard reader
When the software searches for the programmer it will normally come on with a steady light for about 1 second, but if it's: Flashing Quickly: The internal 5V regulator fails to generate proper 5Volt power for the programmer, please check your battery and replace with a new 9V alkaline battery. It could also be caused by a faulty DC-adapter or a DC-adapter with wrong voltage. Nothing is happening at all: This can be caused by:
Generally, there is no need to configure your serial ports for use with our programmer it should configure itself and it will determine which of your comport your programmer is connected to by itself, but in case of trouble and for advanced testing of the programmer, there is a software called Easycom which can be used for advanced troubleshooting. The software can be downloaded by pressing here. Install the software in your computer and set the properties in the software to the comport you are using and baud rate of 9600, 8 data bits, 1 stop bit, and no flow control. From the communication menu, you can set the DTR signal, if you enable it the led on the programmer should go on with a steady light. If it's blinking, try to disable the DTR and then turn it back on again. If the programmers LED is still blinking try to send a command to the programmer (Please note that all commands are case sensitive, a full list of commands can be found here), write: *c and press transmit, *c should appear on the DTE-1 line and also on DCE-2, followed by 4 more characters, the last of those 4 characters is an acknowledge character, the 3 characters is the error bits, if there is no error all should be set to zero, but if there is an error the led is blinking and one or more of these bits should be set, you can examine the binary result of each of the 3 bytes by clicking on them with your mouse. By looking at the command list you can determine what error the programmer reported. The LED should not be blinking after this command because the error register in the programmer is also cleared, but if it's continue blinking it's a sign that the error is re-appearing, for example it could be a low battery causing the error condition. If you didn't get anything on the DCE-2 line it could be caused by:
If you get the *c in response but nothing else on the DCE-2 line it could be caused by:
If the LED on the programmer doesn't go on when you set the DTR signal active it could be caused by:
|
| 12. My computer is "dead" for 30 seconds when I connect my programmer or start the computer |
| This
problem occur on Windows98 and Windows Millenium(ME). To avoid this
problem install this driver: R9032148 on your computer.
This driver which can be downloaded from our website has been prepared so that the Plug-and-Play function which causes this problem are disabled. If you download the driver from another website you'll have to do this manually: After that you have
installed the driver, open the "Device Manager" from the
"Start"-button and choose "run..." type DEVMGMT.MSC
and press OK. Note! |
| 13. How do I install a new driver for USB |
| Download a
new driver from our downloadpage, we recommend
that you choose R9032148 for Windows 98 and ME and
P8002104 for Windows XP
and 2000.
When opening the the file it will extract itself in either C:\R9032148 or C:\P8002104 depending on which file you have downloaded. To uninstall/erase an old driver:
|
| 14. How to rename a COM-port. |
| Instructions
for Windows XP and Windows 2000:
When installing a driver it will choose
the first available number that in some cases can be for example COM 5.
This is not supported in some softwares. Find a COM-port which you're not using for the virtual comport. "Right-click" on this COM-port and choose deactivate "Right-click" again and choose uninstall Then choose properties for the virtual COM-port(USB Serial Port) under ports, choose advanced. Then choose the COM-port-number that you just erased. Close the "Device manager" and open it again. Now shall the virtual comport have got the new name. Then press under action in the menu "search for hardware changes" and the previously erased COM-port is found again.
|
| 15. Does my USB-programmer work on Macintosh? |
| We have tested our USB programmers on Mac(VirtualPC6 - XP Pro) and they work without any problems. |